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White House volunteer, 99, reflects on service for 4 presidents

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WASHINGTON - Let's say you decide to call the White House and weigh in on the issues of the day. Chances are you may be on hold for a while, but when the line finally picks up, you'll be greeted by a soothing voice to take your comment. If you are really lucky, you'll get Operator 16, who is not allowed to give her name.

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